We're here to support your research.
Questions about a product, batch COA, reconstitution, bulk pricing, or a delayed shipment? The BioLongevity Labs Store team responds to every inquiry — usually within one business day.
Sales & Product Support
Questions about SKUs, availability, bulk quotes, or COAs.
Orders & Shipping
Tracking updates, delivery windows, and reshipment requests.
Please include your order number in the subject line for the fastest response.
Wholesale & Research Programs
Volume pricing for labs, clinics, and academic research groups.
Global Headquarters
United States — discreet domestic dispatch on every order.
All packages ship from our U.S. facility with cold-chain packaging.
Tell us how we can help.
Fill out the form and a member of the BioLongevity Labs team will reply to your inbox — typically within one business day.
9:00 AM – 6:00 PM EST
Business days — often much faster
Average U.S. domestic shipping
Quick answers to the most common questions.
How fast will you reply?
Sales and support emails to sales@biolongevitylabstore.com are answered within one business day — usually within a few hours during working hours (Mon – Fri, 9 AM – 6 PM EST).
Where's my order?
Every order ships within 48 hours of payment confirmation and includes a tracking number sent to your email. If it's been more than 3 business days without a tracking update, email us your order number and we'll investigate immediately.
Can I get a Certificate of Analysis (COA)?
Yes — every batch we ship has a public, downloadable COA linked from its product page. If you need a COA for a specific batch number you've already received, email us and we'll send the exact PDF within one business day.
Do you offer bulk or wholesale pricing?
Absolutely. Independent research groups, clinics, and academic labs are welcome to request volume pricing. Email sales@biolongevitylabstore.com with the SKUs and quantities you need and we'll return a formal quote.
Do you ship internationally?
Our primary market is domestic U.S. shipping with cold-chain packaging. For international research inquiries, please email us with your country and product list so we can review case by case.
Do you provide medical, dosing, or therapeutic advice?
No. All BioLongevity Labs Store products are sold for laboratory research use only. We cannot provide human dosing guidance, protocols, or medical advice. Please consult a qualified clinician for anything relating to human application.