Who This Policy Applies To

This policy applies to all visitors, registered customers, wholesale accounts, and newsletter subscribers of biolongevitylabstore.com. It covers data collected through the Site, customer support channels, our email lists, and any related services we operate.

Information We Collect

We collect only the information reasonably needed to fulfill orders, provide support, and improve our service.

Provided by you

• Full name
• Billing and shipping address
• Email address and phone number
• Account username and password (hashed, never in plain text)
• Order history and product preferences
• Support communications and contact-form submissions
• Company name and business details (wholesale only)

Collected automatically

• IP address and approximate location
• Browser, device, and operating system
• Referring URL and pages visited
• Timestamps and session duration
• Cookies and similar tracking technologies

Payment data

We do not store your full card number, CVV, or bank credentials. All payment data is transmitted directly to PCI-DSS-compliant processors. We receive only a transaction confirmation and the last four digits of the card.

How We Use Your Information

• Processing and fulfilling your orders
• Sending confirmations, tracking numbers, and shipping updates
• Providing customer support and responding to inquiries
• Verifying research-use eligibility where required
• Preventing fraud and unauthorized transactions
• Sending marketing emails (only if you opt in)
• Improving our website and product catalog
• Complying with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

When We Share Your Information

We share personal data only with parties that help us operate the Site or fulfill your order:

• Shipping carriers (USPS, UPS, FedEx, DHL) — name, address, phone
• Payment processors — required transaction data
• Email service providers — transactional and (opt-in) marketing
• Fraud prevention services — order screening data
• Legal or regulatory authorities — when required by law

All third parties are contractually required to safeguard your information and use it only for the purpose we specify.

Data Retention

• Order records: 7 years (tax and accounting)
• Customer account data: until you request deletion
• Support tickets: 3 years
• Marketing lists: until you unsubscribe
• Website analytics: 26 months (anonymized after)

Your Rights and Choices

Depending on your jurisdiction (GDPR, CCPA, PIPEDA), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (right to be forgotten)
• Object to or restrict processing
• Request a portable copy of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with a data protection authority

To exercise these rights, email sales@biolongevitylabstore.com with subject line "Privacy Request." We respond within 30 days.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your cart, analyze anonymized traffic, measure marketing effectiveness, and secure checkout. You can disable cookies through your browser settings, but some Site features (cart, checkout, login) will not function without them.

Marketing Communications

You receive marketing emails only if you explicitly opt in during checkout, at account signup, or via a newsletter form. Every marketing email includes an unsubscribe link. Transactional messages (order confirmations, shipping updates, security alerts) are not marketing and cannot be opted out of while an order is active.

Data Security

• 256-bit SSL/TLS encryption on all pages
• Encrypted database storage for sensitive fields
• Access controls limiting employee data access
• Regular security audits and vulnerability scans
• Optional two-factor authentication on customer accounts

No online system is 100% secure. If a breach affects your personal information, we will notify you and applicable authorities within the timeframe required by law.

Children's Privacy

Our Site and products are intended for adult research professionals only. We do not knowingly collect information from anyone under 18. If we learn a minor has provided us data, we will delete it immediately.

International Users

Our servers are located in the United States. If you access the Site from outside the U.S., your data will be transferred to, stored in, and processed in the U.S. or other jurisdictions where our providers operate. By using the Site, you consent to this transfer.

Third-Party Links

Our Site may contain links to external websites (research journals, supplier certificates, informational resources). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top reflects the latest revision. Material changes will be announced via email or a prominent Site notice. Continued use of the Site after changes constitutes acceptance.

Contact Us

For any privacy-related question or request, email sales@biolongevitylabstore.com. We aim to respond within 2 business days.